Privacy Policy

Privacy Policy – WOW Marketing Agency

At WOW Marketing Agency, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following information:

Personal Information: Your name, email address, phone number, company, and any information you provide when contacting us or requesting a quotation.
Technical Information: Your IP address, browser type, device type, pages visited, and time spent on our website.
Cookies and Tracking Data: Information collected through cookies or similar technologies to improve website functionality and user experience.

2. How We Use Your Information

We use your personal information for purposes including, but not limited to:

Responding to enquiries and providing quotations or information about our services.
Managing client projects, contracts, and communications.
Improving our website, services, and content based on user activity and feedback.
Sending marketing communications, newsletters, or promotional offers (only if you opt-in).

3. Communication and Quotation Requests

For email enquiries regarding quotations or services, we require a full project brief before issuing a quotation. If multiple follow-up emails (more than 3) are required to clarify your project, a R500 communication fee may be applied.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information:

With service providers assisting us in delivering our services, such as hosting providers or software platforms.
If required by law, legal process, or government authorities.

5. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Your data is stored securely and retained only as long as necessary for the purposes described in this policy or as required by law.

6. Your Rights

You have the right to:

Access, correct, or delete your personal information.
Opt-out of marketing communications at any time.
Withdraw consent where processing is based on your consent.

To exercise your rights, contact us at info@wowmarketing.co.za.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please check this page periodically for updates.

9. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

WOW Marketing Agency
Email: info@wowmarketing.co.za
Phone: 0823798370
Address: 104 Twin Palms Road, The Wilds Estate, Pretoria East

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.